Ebay OAuth fails - possibly due to international issues

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I have built out the OAuth process to allow customers using our app to integrate with Ebay. The OAuth works like a charm for most customers, but there is one customer in particular (based out of the UK, we are based out of US) who is unable to authenticate. I have had the customer use a variety of browsers, and even use incognito mode. However he is still unable to authenticate. Since I am unable to replicate his error I was hoping someone else had run into a similar issue.

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