Due to an error "HCA: SDD PROCEDURE ERROR: 3013 - RECORD LENGTH MISMATCH", the GDS Travelport 1V - Apollo Booking API failed

Question

Our queries to Travelport support team: For Air Create Reservation API

An error occurred in the booking confirmation scenario. Please review the error provided below. Error Response: "HCA: SDD PROCEDURE ERROR: 3013 - RECORD LENGTH MISMATCH"

Answer 1

Travelport Response from Travelport Support team Link:

Generally this error - "Error from HCA: SDD PROCEDURE ERROR: 3013 - RECORD LENGTH MISMATCH" is returned when there are too many SSR in the request. Additionally, I can see lot of SSRs, General and Accounting Remark in your request.

You can get more information about SSRs here: https://support.travelport.com/webhelp/uapi/uAPI.htm#Air/Shared_Air_Topics/SSRs_(Special_Service_Requests).htm?Highlight=SSR

More information about remarks can be found here: https://support.travelport.com/webhelp/uapi/uAPI.htm#Booking/UniversalRecord/Remarks_Overview.htm%3FTocPath%3DUniversal%2520Records%2520and%2520Bookings%7CAssociated%2520Topics%7CRemarks%7C_____0

As for your attached transaction I see it is going as 4530 in length[SDD data]. This error is as per designed.