Has anyone implemented or explored APIs to create tickets in Remedy (now BMC Helix ITSM)? We want to automate the CRQ ticket creation process automated through APIs. Please let me know if you have any ideas as well.
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Have you checked this article? For on premises installation :
After understanding the "API login information" you will be able to trigger e.g. incident/change/wo creation from the API Post call as this one:
Inside the response body of this call you will see the created ticket ID for your reference.