Creating a bug report from when the app crashes on the phones of testers?

Question

I'm wanting to have a bunch of people beta test my app on their phones soon. In the event that the app crashes, what's the best way for them to send me a bug report?

Answer 1

My own experience: I used Flurry as the analytics tool in my project. I followed Flurry's recommendation and set up an uncaught exception listener inside my code.

void uncaughtExceptionHandler(NSException *exception) {
    [FlurryAPI logError:@"Uncaught" message:@"Crash!" exception:exception];
}
- (void)applicationDidFinishLaunching:(UIApplication *)application { 
    NSSetUncaughtExceptionHandler(&uncaughtExceptionHandler);
    [FlurryAPI startSession:@"my_API_here"];
        ....
}

And then I tested my app, and after several hours' delay, I was able to see a few crashes reported to Flurry. Things like this:

NSInvalidArgumentException: -[NSCFString objectAtIndex:]: unrecognized selector sent to instance 0x2e1b30 Msg: Crash!

It's neither complete nor thorough, but it was a convenient way to have a basic sense of what's going on out there in the wild.

Answer 2

Setup a database for it. Have a submit form that places their report into the database. This way any of the info they submit can be searched and managed easilly.

Answer 3

A good approach is to use a 3rd party service like Instabug which is a bug & crash reporting service that allows for two things:

• Automatically receive crash reports in the event of a crash
• Allow users to report bugs through a shake gesture in-app.

All reports arrive to your Instabug dashboard containing various details such as:

• Network and console logs
• Complete Device details
• Visual reproduction steps
• 3D inspection of the current view hierarchy
• Crash stack trace (In case of a crash report)
• It only takes a line of code to integrate.

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For full disclosure, I work at Instabug. Let me know if I can help.