I created a database to keep track of customer service related follow-ups in a call centre environment.
My table has, among the others, a Date created field, a Due date field and a Status field (Open, Due or Overdue).
I would like the value indicated in the Status field to update automatically as time elapses.
Can this be achieved and how?
This is absolutely possible. Why not? I would suggest you do the following:
(1) add another status to the status field called 'closed' (2) determine from a logorithmic perspective what 'Due' means (e.g. if the current date falls within 5 days of your due date (3) Write a query which updates your status either 'due' or 'overdue' depending on what the current date is