How can I understand about SNC.MetricProcessorScript.correctnessManager() deciding for consideration for Duplicates CIs. Is there any way if I can make changes in logic for Duplicate CIs consideration or create any custom rule for the same.
CMDB Health Dashboard - Custom rule for identification of duplicate CIs
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If you're on Geneva or newer, you can adjust the duplicate detection by changing the
Identifierrecord for the type of Configuration Item you are looking to tweak.You adjust the
Identifier Entriesto determine how things match and if there is a duplicate entry.It does this by going in the order of
Priorityand theCriterion attributes. Effectively it matches existing Configuration Items with theseCriterion attributesto determine if it's a duplicate.You can add a new
Identifier Entryor disable existing ones.Also you can add the
Optional conditionfield to theIdentifier Entryform and add criteria to tweak behavior.This is a great article on this Duplicate Configuration Items in the ServiceNow CMDB.
If you can post details on what you are experiencing, someone may be able to help with your specific case.