What are you trying to achieve? I am trying to get the status of the ticket and the function is working perfectly.
I am unable to find how to pass the value of ticket id to function using botkit. When I directly run the javascript function I am getting the expected output. I need to get the same output in Webex when I enter status-ticketid
input will be status-ticketid
const { BotkitConversation } = require('botkit');
module.exports = function (controller) {
controller.hears( 'status*', 'message,direct_message', async( bot, message ) => {
await bot.reply(message, srstatus(message.text.split('-')[1])); });
); }
function srstatus(x) {
}
What was the result you received? undefined
What did you expect? Status of the ticket
Kindly Help