AXLAPIService Cisco Unified Communications Manager

Question

Hello I am trying to get a list of calls that were placed to a specific phone number, is this possible using the api? thanks

Answer 1

I guess "using the api" you mean AXL? No you can't you need to use the Call Detail Records. You will find a nice explanation in Cisco community forum here.

Basically you can view the CDR using the Cisco Unified Real-Time Monitoring Tool (RTMT).

You find this tool in your CUCM under "Advanced Features" -> "Plugins".

How ever you can instruct your CUCM to upload the CDR Files every X Minutes to one of your servers via FTP or SFTP. There you can have a cron-job which parses those files into a database to make the easier to use.

You can setup the CDR Upload in the "Cisco Unified Serviceability" under "Tools" -> "CDR Magement".

If you need real time information, for example because you want to send an E-Mail for every missed call, then you can use the "Cisco Unified JTAPI".

You will find this under "Advanced Features" -> "Plugins". How ever then you need to read the Developers Guide and invest some coding.

Answer 2

This topic is a little old. But the proper place to look for received and placed calls to a phone number/IP phone on Cisco UC is the CDR records.

Look at: CDRonDemand API https://developer.cisco.com/site/sxml/discover/overview/cdr-on-demand/

Also, you can send CDR records to SFTP destination "Billing Server" Look at this guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/callReportingBillingAdmin/12_5_1/cucm_b_reporting-billing-administration-guide-1251SU1/cucm_b_reporting-and-billing-administration-guide_chapter_01011.html

There are many existing applications that can ingest this data and make it easy to access. Such as this: https://www.callrecordanalyzer.com/