App not loading data with WiFi connection

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Many of the app users are complaining on playstore recently that our app is not working with Wi-Fi, and works perfectly with cellular data. As a developer I tried with few devices and different Wi-Fi connections and the app works completely fine, I was curious if anybody faced similar kind of issue. The app code do not differentiate if the device is connected to wifi or cellular data. I have checked these links but couldn't get any clue as why some users cannot get the app working with Wi-Fi connection.

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