android duplicate provider authority

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I have had users complaining of a "duplicate provider authority" error when trying to install my android application. I initially thought it might be an old version interfering with the new version, but they have never installed the app before. Any suggestions as to what might be causing this?

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CommonsWare On BEST ANSWER

Somebody else used the same provider authority as you. AFAIK, that's the only way this error can occur. What did you choose as your provider authority?