A ticket System to integrate in Rails

Question

I want to add a Ticket System to the web app I'm developing.

The idea is very simple: Users can open tickets when they have problems and the Admin can see the tickets the users have submitted.

I'm looking for a ticket system but I have found only systems that are external to the web. I want to add it IN my wep app.

¿Do you know any ticket system por rails?

Thanks

Answer 1

Maybe Simple-Ticket would fit you. Though beware the basic implementation and the fact that there is no documentation provided nor written specs.

Answer 2

Have a look at restrospectiva. It doesn't have any documentation though

Answer 3

I think using some external gem like noted above would be either an overkill or a hassle due to mentioned bad documentation.

Judging by your problem description this is quite simple to implement.

• Create model for tickets and associations with users (I assume you already have users model fully set up).
• Authorize access to tickets' actions depending on user status (admin or not)
• Create corresponding views

P.S. You could have a look at Redmine code. It is an open source project management software written in rails. I am sure this could give you a good idea of how to build your own or even borrow bits of code from there (if the app license that you are building fits)